Terms and Conditions

Welcome to Kreme City Supplies! We appreciate your interest in our services and are pleased to have you as a valued stakeholder. We have established these terms and conditions to ensure transparency and clarity in our business interactions. They serve as the foundation for our collaboration.

By engaging with Kreme City Supplies, you agree to be bound by these terms. This page contains the Terms and Conditions applicable to accessing and using the website of The Kreme Lab Trading Corp. ("Kreme City Supplies"), including its web and mobile-optimized versions.

Accuracy of Information on Website

The images or photographs of products showcased on www.kremecity.com are intended solely for reference and should be considered illustrative representations. The actual products may differ from those displayed on the website due to screen variations and other factors. Product descriptions and stock quantities are subject to change without prior notice and depend on availability.

Kreme City Supplies strives to keep product information accurate and up-to-date, encompassing descriptions, weight, color, and flavor options. All products are subject to availability and may be removed from sale at any time. In cases where an order cannot be fulfilled, customers will be offered an alternative or provided with a refund for any out-of-stock product(s).

Terms of Sale

Upon successfully placing an order, customers will receive an email or message confirming the receipt of their order from Kreme City Supplies. Please note that Kreme City Supplies reserves the right to decline any order, and all orders are accepted subject to these Terms and Conditions. Kreme City Supplies requires payment first before releasing orders, and for COD transactions, the client will book the preferred local couriers and select purchase service to apply a COD transaction. Changes or cancellations cannot be made once an order has been dispatched from any authorized Kreme City Supplies branch.

Intellectual Property

All images, logos, links, videos, and other materials featured on www.kremecity.com are duly credited to their respective owners. Kreme City Supplies recognizes and upholds the intellectual property rights of these rightful owners. The utilization of these materials on the website is conducted with explicit permission from the respective owners, and Kreme City Supplies has diligently acquired the requisite licenses or permissions to facilitate the lawful utilization of said materials.

External Links
While we make every reasonable effort to secure the details of your order and payment when accessing or ordering from [secure browser] kremecity.com, we cannot be held responsible for any loss you may incur if a third party gains unauthorized access to the data you provide. We implement security measures to safeguard your information, but we disclaim liability for such breaches in the absence of negligence.

Additionally, we do not assume responsibility for the quality, nature, and reliability of third-party content or external links that may be found on our website. Users are encouraged to exercise caution and discretion when accessing third-party websites through external links on www.kremecity.com.

Terms of Use and Acceptable Use
Each user of the website warrants and agrees to:

  1. Conduct activities on the website in compliance with all applicable laws and regulations.
  2. Refrain from using the website for fraudulent, harassing, abusive, defamatory, or rights-violating purposes.
  3. Not impersonate any person or party or misrepresent themselves.
  4. Abstain from engaging in unlawful activities, including those that could constitute a criminal offense or give rise to civil liability, and not encourage or aid any unlawful activities.

Terms and Conditions: Data Privacy

  1. Introduction: Using www.kremecity.com, its affiliated platforms, and our automated chatbot services, you consent to the terms outlined in this Data Privacy Policy.
  2. Scope: This policy covers data collected through our website, chatbot, social media platforms, messaging applications, and e-commerce platforms, including Shopee, Lazada, and TikTok shop.
  3. Data Collection: We collect personal information you voluntarily provide, including name, contact information, and transactional data.
  4. Purpose: Data is collected to facilitate order processing, customer service, and marketing initiatives and to enhance the user experience.
  5. Data Sharing and Disclosure: We do not sell your personal information. Data may be shared with third-party service providers only to facilitate our business operations.
  6. Data Protection Measures: We have implemented industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.
  7. User Rights: Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, users have the right to access, correct, and delete their personal data.
  8. Automated Responses: Our chatbots and automated responses are designed to serve user needs. Interaction data with these bots may be stored to improve service quality.
  9. E-commerce Platforms: For purchases made on third-party platforms like Shopee, Lazada, or TikTok shop, their respective data privacy policies also apply.
  10. Updates: We reserve the right to modify this policy. Changes will be posted on www.kremecity.com.

By using www.kremecity.com, you agree to abide by these terms of use and acceptable use policies. Violation of these terms may result in the termination of your access to the website.

 

Effectivity Date: November 19, 2021